Text Messaging Settings
Purpose
The RW Texting module provides the ability to send text messages to renters’ mobile phones, both automatically and manually (from the reservation and contract Drivers tab, a text message can be sent to any driver listed).
RW Texting allows a car rental company to send text messages to their customers’ mobile phone for:
Please note that this is an add-on module and per text fees apply. There are also additional set-up requirements. Please see the RW Texting Setup Guide.
Fields
Type ID - Enter the Type ID you wish to modify:
1) upcoming reservations
2) rental agreements that are due to check-in soon
3) rental agreements that are past their scheduled check-in date
4) to thank them for their business after a vehicle has checked in
Description - The Description of the Type ID.
Last Updated/By - The date and time the Type ID record was updated, and by which employee.
Process Timing - Enter the desired values (which differ based on the Type ID).
Default Message - Enter an appropriate Type ID message. Keep it to 160 characters or less. The following “fill-in” fields can be used by the module to fill in data from the reservation or contract:
- %FirstName%
- %LastName%
- %ContractNumber%
- %ConfirmationNumber%
- %PickUpDate%
- %PickUpTime%
- %PickUpLocationName%
- %DueBackDate%
- %DueBackTime%
- %DueBackLocationName%
- %CompanyName% - pulled from the pick up Location’s record.
- %CompanyPhone% - pulled from the pick up Location’s record.
Last Run/Runtime Message - Once a text message is sent to the renter, a tag is stored with the reservation/contract showing the date a message was last sent. This prevents a Renter from receiving a text message every hour for the same transaction. As the LastSent tag is tied to the reservation/contract, this still allows the renter to receive messages if they are on other reservations or contracts. The processes will send messages every two days, if the transaction calls for it.